Operator: I can certainly help you with your request, before we go any further, I need to verify a few details from you for account security. Could you please confirm your full name, email and mailing address? … Thank you so much for the details. Please allow me a moment to pull up the account and make the changes for you. Meanwhile, how's your day going so far?
Operator: I'm currently in India right now, and we are going through the Monsoons. The rains help with c
ooling it down, but once it's done the humidity skyrockets.
Customer: We are seeing up to 37 degrees C daytime here. No rainy season. It petered out.
Operator: So hot! Do you end up spending most of your day indoors?
Customer: Indoors. I try not to sit too long. Go out on the electric bicycle. It has no aircon.
Operator: I have no aircon here in India, but the breeze helps I guess and from the images I've seen of Tokyo the roads must be lovely for cyclists.
Customer: Yes, the roads are nice if you choose cycle tracks under the trees in this season.
Operator: OK, I changed your address. Look OK?
Customer: Fine. Thanks.
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Voice-over
A satisfying chat session combining business matter with social chit chat. Communication skills, computer skills and customer-service skills of an operator were on display.
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