A Maru Department Store customer approaches the clock and watch counter.
Maru Customer: Those clocks, the ones which keep time by a radio beam.
Maru Customer: Well, I actually have one already, but it’s a got a problem, see, the radio beam function is showing an error message.
Technician: Oh? What brand?
Maru Customer: Seiko, same as those ones. Is there a battery controlling the auto adjustment?
Technician: No. How old is your clock?
Maru Customer: 4, 5, 6 years old. It was a present.
Technician: Cheaper to buy a new one than fix your one.
Maru Customer: Yeah, at 3000 yen, that’d be right. Doesn’t worry me, I just wondered if there was a separate battery for the auto-adjustment. I mean, I changed the main battery and it still showed an error.
Technician: No building going on nearby? To cause interference?
Maru Customer: Nope.
Technician: Interesting. I have the same clock. Same problem. 6 years old and the auto adjustment starts showing an error.
Maru Customer: Ah. That’s good to know. Something inside gives up the ghost then.
Technician: Must be.
The technician goes through the questions before she divulges that she too has the same problem.
Once the Maru customer shows no antagonism about what is likely a common defect in the product, a shared experience settles into a comfortable conversation.
“That happened to you? Same thing happened to me. Ha.”
The comfort of shared adversity!