Ian thinks he needs a second opinion on what is causing his burping. Kingsley advises him advisedly.
...
Ian: I just know it’s a peptic ulcer.
Kingsley: Have you had one before?
Ian: No, but I looked it up on the Internet and the symptoms correspond.
Kingsley: And yet your doctor doesn’t think so?
Ian: Just keeps saying it’s no more than gastritis. I need a second opinion.
Kingsley: Maybe you do. But let me suggest something. Tell the doctor you’d like him recommend someone for a second opinion.
Ian: He’ll suggest someone who would agree with him.
Kingsley: Maybe. There are some rascals. But if you ask him to suggest someone, he’s more likely to stay involved and he might listen to another professional.
________
Voiceover
It can be easy to alienate a professional. Not always but some get miffed when their opinions are questioned.
“I’m going to get a second opinion,” is like dashing water in the face of some sensitive souls.
Kingsley’s suggestion maintains the dialogue. And it becomes a discussion. The doctor doesn’t lose face and doesn’t lose the patient. The patient doesn’t lose the doctor and may form a team.
...
Tuesday, August 5, 2008
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