Crossed wires

Reginald asks Tom about the flight.

…

Reginald: Was it crowded?

Tom: Full. And quite a bit of drama. The heaters were on full blast, and as a result one woman collapsed.

Reginald: Serious? Was there a doctor?

Tom: No need. She recovered. And then there was an error, so there was an urgent announcement.

Reginald: Don’t like urgent announcements.

Tom: And then when it came time to fill in the forms two or three didn’t have pencils. And it was so hot, the doors had to be opened.

Reginald: While flying?

Tom: Flying? This was an examination. What did you think I was talking about? I’m not flying til next month.

__________

Voiceover

Plot: Two parties, individual assumptions. Realization, misunderstanding.

It happens everyday in short conversational exchanges.

It happens between people in protracted relationships.

It happens when companies, or even cultures, merge.

Reactions can range from laughter to fury.

...