Wednesday, February 27, 2008


Ziortza is recounting to Bernice her problems with yet another American Designed Device (as in Attention Deficit Disorder).


Bernice: Problems?

Ziortza: Multiples. It’d got to the stage where I was using this brand new computer to sit on my desk and just display the time.

Bernice: A computer with a 2.4 Ghz processor, 3 gigabytes of memory and a 320 gigabyte hard drive and a 20 inch screen being used as a CLOCK?

Ziortza That’s all it could do. Installed the latest system called Leopard, ha that was a joke. It couldn’t even scare any applications into starting after installing it three times.

Bernice: Except the clock.

Ziortza: It could do the clock.

Bernice: So what did you do?

Ziortza: I called up the helpdesk. Spent four hours on there. Actually THAT bit was quite pleasant, chatting with these slightly robotic businesslike vocal avatars. Techie, intelligent, polite.

Bernice: What more could you wish for?

Ziortza: Er, a working computer? An Apple man is coming to pick it up on Thursday. That’s why they advise you to sign up for AppleCare. It’s not “if it can go wrong, it will go wrong”. More like “when it goes wrong on the first day out of warranty…”



I worry a little about Ziortsa. She found chatting with the helpdesk people a pleasant conversational exchange? Admittedly, many helpdesk people are patient and pleasant. But to spend four hours with someone you’ve never met? No eating, no drinking, no eye contact, no gesture? Is this a future type of conversation?


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