...
Jennifer: You ever get this kind of message? Just “Please call.”
Jocelyn: Yeah. Sometimes. It’s really impolite.
Jennifer: Impolite?
Jocelyn: Well, if you send a demand like that, it’s good manners to say why. Like “Please call me about the party on Saturday.”
Jennifer: So how do you handle such messages?
Jocelyn: Handle? I just ignore them.
Jennifer: I can’t do that.
Jocelyn: Then send a message back saying, “I’ll call. But what’s it about?”
________
Voiceover
Jennifer has received an urgent message containing an urgent command with an unspecified agenda. She calls it impolite but really it feels like a challenge, even an attack.
Jocelyn lets them go by like water off a duck’s back. Jennifer is not the kind of person who can do that.
Jocelyn’s suggestion to counter-challenge by asking for the agenda allows time for preparation. Which would help the exchange. And which people using media sometimes forget when they are not face to face.
Sensible and sensitive.
...
No comments:
Post a Comment